Refund, Cancellation and Returns Policy
Last updated: September 27, 2026
This Refund, Cancellation and Returns Policy explains the conditions under which Eskali Digital (“Eskali Digital,” “we,” “us,” or “our”) handles cancellations, refunds, and payments for our digital services.
Because Eskali Digital provides digital services rather than physical products, traditional product returns generally do not apply.
By purchasing or engaging our services, you acknowledge and agree to the terms described below.
1. Digital Services
Eskali Digital provides digital and professional services, which may include:
Website design and development
E-commerce development
Digital marketing
Search engine optimization (SEO)
Advertising management
Branding and graphic design
Content creation
Automation and AI solutions
Consulting and strategy
Other digital services agreed upon with the client
Because these services may involve time, resources, planning, development, research, or work performed specifically for a client, certain payments may become non-refundable once work has started.
2. Cancellation Before Work Begins
If you wish to cancel a service before Eskali Digital has started performing the agreed work, you may contact us as soon as possible.
Depending on the circumstances, we may issue a full or partial refund of amounts paid, after deducting any:
Administrative costs
Third-party fees already incurred
Work already performed
Non-refundable expenses
Any refund will be assessed on a case-by-case basis according to the applicable proposal, agreement, or service terms.
3. Cancellation After Work Has Started
Once work has started, payments may become non-refundable because resources and working time may already have been allocated to the project.
If a client requests cancellation after work has begun, Eskali Digital may retain amounts corresponding to:
Work already completed
Time already spent
Project preparation
Research and strategy
Design or development work
Third-party services or expenses
Other costs reasonably incurred for the project
Any remaining refundable balance, if applicable, will be determined based on the specific circumstances and applicable agreement.
4. Completed Services
Once a service has been substantially completed and delivered to the client, payments for that service are generally non-refundable.
This may include completed:
Websites
Designs
Branding materials
Marketing campaigns
Consulting services
Content
Development work
Strategy documents
Other digital deliverables
Acceptance, approval, or use of a completed deliverable may also affect eligibility for a refund.
5. Subscriptions and Recurring Services
For recurring services or subscriptions, cancellation will generally prevent future billing after the cancellation becomes effective.
Unless otherwise agreed in writing, cancellation does not automatically create a refund for a billing period that has already started.
Amounts already paid for a current billing period may remain non-refundable where services have already been provided or resources have been allocated.
6. Client-Requested Changes
Requests for revisions or changes do not automatically qualify for a refund.
The number of revisions included in a project may be specified in the applicable proposal or service agreement.
Additional revisions or changes outside the agreed scope may result in additional charges.
7. Delays Caused by the Client
A project may be delayed when the client fails to:
Provide required information
Provide content or materials
Approve deliverables
Respond to communications
Provide access to required accounts or platforms
Make required payments
Such delays generally do not create a right to a refund.
Additional costs caused by significant client delays may also apply where permitted by the applicable agreement.
8. Third-Party Services
Eskali Digital may use third-party platforms, software, hosting providers, advertising platforms, plugins, applications, or other services.
Payments made directly to third-party providers are generally subject to the refund and cancellation policies of those providers.
Eskali Digital is not responsible for refunds issued or denied by third-party services.
9. Advertising Budgets
Advertising budgets paid to platforms such as advertising networks or social media platforms are separate from Eskali Digital’s service fees.
Advertising spend may be subject to the policies of the relevant advertising platform.
Eskali Digital does not guarantee refunds for advertising budgets that have already been spent, committed, or charged by third-party advertising platforms.
10. Refund Requests
If you believe you are entitled to a refund, please contact us as soon as possible at:
Your request should include:
Your full name
Company name, if applicable
Description of the service
Date of purchase or payment
Reason for the refund request
Relevant invoice or payment information
We may request additional information before evaluating the request.
11. Refund Processing
If a refund is approved, it will generally be processed using the original payment method where reasonably possible.
Processing times may vary depending on:
Payment provider
Bank or financial institution
Payment method
Technical processing times
Eskali Digital is not responsible for delays caused by payment processors or financial institutions.
12. Non-Refundable Payments
Unless otherwise stated in writing, certain payments may be non-refundable, including payments for:
Work already completed
Services already delivered
Custom digital work already created
Third-party services already purchased
Advertising spend already incurred
Domains, hosting, software, or licenses already purchased
Services where the applicable agreement states that payment is non-refundable
13. Billing Errors
If you believe you have been charged incorrectly or have identified a billing error, please contact us promptly at:
We will review the relevant transaction and, where appropriate, correct verified billing errors.
14. Termination by Eskali Digital
Eskali Digital may suspend or terminate services where permitted by the applicable agreement, including in circumstances such as:
Non-payment
Material breach of the agreement
Misuse of our services
Fraudulent activity
Unlawful activity
Repeated failure to provide required information or approvals
Termination does not automatically entitle the client to a refund of amounts already paid.
15. No Guarantee of Marketing Results
Digital marketing, advertising, SEO, and related services involve factors outside our control.
Eskali Digital does not guarantee specific:
Revenue
Sales
Leads
Rankings
Website traffic
Advertising performance
Conversion rates
Return on investment
Failure to achieve a particular business or marketing result does not, by itself, constitute grounds for a refund.
16. Consumer Rights
Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded or limited under applicable law.
Where mandatory consumer protection laws provide rights that differ from this policy, those legal rights will apply.
17. Changes to This Policy
Eskali Digital may update this Refund, Cancellation and Returns Policy from time to time.
When changes are made, the “Last updated” date at the top of this page will be revised.
We encourage clients to review this policy periodically.
18. Contact Us
For questions regarding cancellations, refunds, payments, or this policy, please contact:
Eskali Digital
1209 Mountain Road PL NE
Albuquerque, NM 87110
United States
Email: contact@eskali-digital.com
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